GENERAL QUESTIONS

Do I Need to Pay Anything Upfront to Make a Mis-Sold Motor Finance Claim with Kingsley Marketing?
No upfront costs! We work on a “no win, no fee” basis, so you won’t be out of pocket if your claim isn’t successful. It’s important to note that this is standard practice, but always double-check the terms of any claims company you choose.
Is This True, Filing a Mis-Sold Car Finance Claim Affects My Credit Score?
No, there’s no need to worry! Filing a claim is your right; it won’t affect your credit report or make it difficult to get credit later.
What Does the PCP Scandal Mean for Motorists Like Me?
The PCP scandal is about mis-sold PCP car finance. If your PCP agreement wasn’t explained correctly, you might be entitled to compensation. This could take the form of a reduced total amount you owe, a refund for certain charges, or even getting to cancel the PCP contract entirely.
What's the Difference Between PCP Car Finance and Mis-Sold Finance Claims?
PCP (Personal Contract Purchase) is a way to finance a car with monthly payments. In the end, you can either make a final payment to own the car or return it. Mis-sold finance claims happen when a lender doesn’t explain the PCP deal clearly or pressures you into one that doesn’t suit you.
Am I Eligible for a Refund on My PCP Car Finance?
There’s a chance you can get money back if you think your PCP deal was mis-sold, particularly if it happened between 2007 and 2021. Red flags for mis-selling include unclear explanations of the contract, lack of alternative options discussed, or the salesperson not mentioning any commission they received.
What Should I Do If I Think My Car Finance Might Be a Bad Deal?

Look out for these warning signs:

  • Unclear explanations about the final balloon payment.
  • High interest rates on car finance.
  • Feeling pressured by the salesperson into the PCP deal.

If any of these warning signs catch your attention, it’s time to take action!

  • Review your agreement thoroughly.
  • Consider seeking professional financial advice to explore your options.
  • Depending on the circumstances, you might be able to claim compensation or renegotiate the terms.
Why Do People File PCP Finance Claims?

People file PCP claims because they believe their car finance deal wasn’t explained accurately. This could involve a lack of clarity about the final payment amount or the total cost of the loan. If you feel you were misled, a PCP claim might be a way to get compensation.

How Can I Tell If My Car Finance Deal Might Have Been Mis-Sold?

Look out for these warning signs:

  • Hidden Commissions: The salesperson didn’t disclose their commission for selling you the car and arranging the loan.
  • Pressured Sale: You felt pressured into signing the agreement before fully understanding the terms.
  • Unaffordable Payments: The monthly payments seem unrealistic based on your financial situation.
  • Mileage Restrictions: You discover unexpected limitations on how many miles you can drive the car.

If you experience any of these situations, your car finance deal might have been mis-sold.

When Making a Mis-Sold PCP Claim, Who Do I Contact?

It’s usually the loan company, not the car dealership, that you’ll need to contact for a mis-sold PCP claim. The loan company is responsible for upholding fair and transparent practices throughout the financing process.

What Are the Potential Benefits of Winning a Mis-Sold PCP Claim?

While the exact amount varies, winning a mis-sold PCP claim can bring several advantages. The compensation you receive could be based on:

  1. Reduced Loan Amount: You might get a portion of the original loan amount refunded.
  2. Interest Rate Adjustment: The difference between the charged and fair interest rate could be compensated.
  3. Unfair Fee Removal: Any unfair fees or charges you pay might be reimbursed.
What Will Determine How Much Money I Get Back If My PCP Claim Is Successful?

There’s no set amount, but several things can affect your compensation:

  • Extra Fees: If you were charged unfair fees on your PCP deal, you might get those refunded.
  • High Interest: If you paid more interest than you should have, the difference could be included in your compensation.
  • Surprise Balloon Payment: If the final payment was much higher than you expected, you might be compensated for that difference.
Do I Have Any Grounds to Claim Mis-Sold Car Finance?

Think you might be a victim of mis-sold car finance? Don’t give up! Here’s how to fight back:

  1. Check Your Agreement: Review your PCP documents carefully. Look for any red flags that suggest mis-selling, such as unclear explanations or pressured sales tactics.
  2. Seek Professional Advice: Get help from a claims specialist. They can analyse your case, assess your options, and guide you through the next steps.
  3. Gather Evidence: Collect all relevant documents related to your car finance, including the agreement, emails, and any communication with the lender. The greater the evidence you possess, the more robust your case becomes.
  4. Let the Experts Negotiate: A claims specialist can negotiate with the lender on your behalf to try and reach a fair settlement.
  5. Potential Compensation: If your claim is successful, you could receive financial compensation for the mis-selling.
Is It Better to Handle a Mis-Sold Car Finance Claim Myself or Use a Claims Company?

While you can file the claim yourself, using a claims company has its advantages. They specialise in these situations and can offer:

  • Expert advice throughout the process.
  • Help gather evidence to support your claim.
  • Strong negotiation skills to get you the best possible outcome.
When Is the Best Time to Claim for Mis-Sold PCP Finance?

While there’s no strict deadline, there is a factor to consider. PCP deals signed after April 2014 tend to have higher success rates for mis-selling claims. This is because consumer protection laws have become more comprehensive in recent years. So, the earlier you act after April 2014, the stronger your case might be.

Can I Claim a Mis-Sold PCP Even If I'm Still Paying for the Car?

Yes! An ongoing PCP agreement doesn’t automatically disqualify you from a mis-selling claim. If you believe the terms were not explained properly, you can still claim. It’s recommended to seek professional advice to understand your options and next steps.

Is Mis-Sold PCP Only for New Cars? What About Used Cars?

PCP mis-selling can happen with both new and used car financing. If you have a used car financed with PCP and suspect you were misled about the terms, talk to a claims expert. They can assess your situation and see if you have a claim for mis-sold PCP.

Is It Possible to Claim Mis-Selling on a Personal Loan Used for a Car?

Mis-sold car finance claims are typically for PCP agreements, which differ from personal loans. PCP is a financing option specifically designed for car purchases. Personal loans can be used for various purposes, so claims about mis-sold features wouldn’t apply in this case.

PCP or PCH? Does My Car Finance Agreement Qualify for a Mis-Selling Claim?

PCP allows you to eventually own the car, while PCH is more like a rental. Only PCP agreements are eligible for mis-selling claims due to the ownership option.  If you’re unsure which type of agreement you have or suspect mis-selling, consult a financial advisor. They can help you understand your situation and determine if you have a claim.

Is Mis-Sold Car Finance Applicable to Business Car Loans?

The rules for claiming mis-sold car finance might be different for business loans compared to personal loans.  While it might be more challenging, talking to a claims expert is recommended. They can review your situation and see if you have a case for a mis-selling claim on your business car finance agreement. Additionally, they can explore other ways to address any problems you have with the agreement.

Multiple Mis-Sold PCP Deals? Can I Make One Claim?

Absolutely!  If you believe PCP agreements for multiple cars were all mis-sold, you don’t need to file separate claims. You can combine them into a single, consolidated claim. This can be a more streamlined way to resolve the issue.

Is Having My Car Finance Paperwork Mandatory to Claim Mis-Selling?

Original documents are helpful, but not always required for mis-sold car finance claims. While it might be more difficult without them, claims agencies can help. They can request copies from the lender on your behalf and assist you in collecting the evidence you need to proceed with your claim.

Who's Responsible for Catching Mis-Sold PCP Deals in Car Dealerships?

No, car dealerships aren’t the ones primarily responsible for identifying PCP mis-selling. The Financial Conduct Authority (FCA) is the UK’s financial regulator, and they actively investigate potential misrepresentation of car finance products like PCP. This helps ensure consumer protection within the car finance industry

HP vs PCP Car Finance - What's the Best Option?

HP (Hire Purchase) and PCP (Personal Contract Purchase) are two popular car finance options, but they differ in ownership.  With PCP, you lease the car and have the option to buy it later.  With HP, it’s like a loan for the car. You own it completely once you’ve made all the payments.

Was the Acquisition Facilitated Through a PCP Financing Arrangement?

PCP (Personal Contract Purchase) is a car finance option with an ownership element at the end. This is why PCP agreements are commonly associated with mis-selling claims.  If you’re unsure what type of car finance you have or have concerns, it’s always best to consult a professional. They can clarify your situation and advise you on the best course of action.

Despite PCP Seeming Hassle-Free, Are There Any Drawbacks I Should Take Into Account?

While PCP offers lower monthly payments, it comes with some limitations on car ownership:

  1. Mis-Selling Risk: Ensure you understand the terms completely. Mis-selling could lead to higher interest charges.
  2. Selling Restrictions: Selling the car before the PCP agreement ends can be complex and might leave you financially obligated.
  3. Debt Trap Potential: The final balloon payment can be high. If the car depreciates significantly, you could be in debt for more than the car’s value.
How Can I Fast-Track the Claims Process?

Three ways to speed up your claim:

  • Organise Documents: Have all car and loan paperwork readily available.
  • Pick a Reputable Claims Company: Their experience can streamline the process.
  • Respond Quickly: Don’t delay responses to avoid processing delays.
How Long Can One Expect the Processing of a PCP Claim to Take?

Unfortunately, PCP claim processing times can vary. It depends on individual circumstances. Some claims might be settled quickly, while others might take longer. The key is to be patient and provide all the necessary information promptly to move your claim forward as efficiently as possible.

Before Committing to a PCP Agreement, What Important Questions Should I Have Clarified?
  • Do I know the total cost of the car, including interest and additional fees?
  • Can I afford both the monthly payments and the balloon payment after the contract?
  • Will the warranty be extended to cover any potential repair costs?
  • What are the restrictions on mileage, and will surpassing them result in additional expenses?
How Do Hidden Commissions Factor Into the Equation of Car Finance?

It’s important to be an informed car buyer, especially when it comes to financing. Hidden commissions exist, where salespeople might earn more for recommending specific finance deals.  This can lead to a situation where they prioritise deals that benefit their commission more than your financial situation.  Be aware of this potential conflict and take steps to find the best finance option for you, not just the salesperson.

Did a Car Salesperson Misrepresent PCP Finance in the UK (From 2007 Until 2021)?

Were you sold a PCP car finance deal between 2007 and 2021 in the UK? If you feel the salesperson misled you or failed to clearly explain the terms, you might have a compensation claim.  Mis-selling of PCP products was a common issue during that time frame.

What Compensation Packages Are Typically Provided for PCP Finance That Was Sold in Error?

There’s no set amount for mis-sold PCP compensation.  It depends on your specific case.  Factors like the misrepresentation and any financial losses you suffered will be considered.  For instance, if mis-selling led you to pay a higher interest rate than you should have, your compensation could include getting that difference back.

How Can I Identify Red Flags to Avoid Being Caught Up in Mis-Sold Car Finance?

Here are 4 key signs:

  • Affordability Check: Does the deal fit your budget?
  • Understanding: Do you understand everything? Ask questions!
  • Take Your Time: Don’t be rushed. Review carefully.
  • Total Cost: Look beyond the monthly payment. Consider interest and the final balloon payment.
Have You Been Presented With a Deceptive PCP Financing Proposal? You Could Have Grounds for Compensation.

PCP financing offers should be transparent and clear. If you have any concerns about the legitimacy of a PCP offer you’ve received,  be wary.  Investigating further is crucial. Talking to a claims specialist can be helpful. They can assess your situation and determine if the offer might be fake and if you have grounds for compensation due to mis-selling.